We have fully recovered and are closing this incident. We are completing additional investigation to understand the root cause and will follow up with impacted merchants.
Posted Sep 21, 2023 - 06:53 UTC
Monitoring
The original issue is fixed. We have been seeing recovery for the past few minutes. We will give another update shortly.
Posted Sep 21, 2023 - 06:40 UTC
Identified
The issue is related to a faulty database node. It has now been replaced and we are monitoring recovery.
Posted Sep 21, 2023 - 06:39 UTC
Investigating
We have noticed higher than normal error rates in our EU region. We are currently investigating the issue. We will post an update within a few minutes.
Posted Sep 21, 2023 - 06:25 UTC
This incident affected: EU West (Transaction processing API, Credit card vault, API, Checkout, Webhooks) and US East (Transaction processing API, Credit card vault, API).