This incident is now resolved. API latency and error rates have been back to normal for the past 10 minutes. We are working on a post-mortem internally that we will share in the next days.
Between 04:36 and 05:49 UTC, merchants hosted in EU West may have experienced high API latency and increased error rates.
Posted Sep 04, 2024 - 06:03 UTC
Monitoring
We have reverted a recent database change. We are starting to see API recovery since 05:49 UTC. We are monitoring the situation.
Posted Sep 04, 2024 - 05:53 UTC
Update
We are reverting a recent database change in order to track down the root cause of the issue. Our team is still fully engaged on this incident.
Posted Sep 04, 2024 - 05:45 UTC
Update
Our engineering team is engaged and looking into the issue.
Posted Sep 04, 2024 - 05:29 UTC
Investigating
We are observing increased API latencies in our eu west region. Team is investigating the root cause
Posted Sep 04, 2024 - 04:42 UTC
This incident affected: EU West (Transaction processing API, Credit card vault, API, Checkout, Dashboard, Webhooks).