[EU West] Elevated error rates

Incident Report for ProcessOut

Resolved

This incident is resolved.

Posted Jul 17, 2023 - 20:22 UTC

Update

We can confirm that API error rates are back to normal. We will keep monitoring the situation.

Posted Jul 17, 2023 - 20:09 UTC

Monitoring

We have applied a fix and are seeing early signs of recovery. We will post an additional update to confirm that all systems are normal.

Posted Jul 17, 2023 - 20:05 UTC

Update

We are currently applying a fix for the issue. Impacted merchants are currently seeing increased rates of timeouts and HTTP 500 status codes.

Posted Jul 17, 2023 - 20:03 UTC

Identified

We have identified the issue and are applying fixes to our systems.

Posted Jul 17, 2023 - 20:01 UTC

Update

We are continuing to investigate this issue.

Posted Jul 17, 2023 - 19:11 UTC

Investigating

We are currently investigating this issue.

Posted Jul 17, 2023 - 19:10 UTC

This incident affected: EU West (Transaction processing API, API, Checkout, Dashboard).