Degradation of ProcessOut API

Resolved·Degraded performance

The incident is now resolved.

Fri, Jul 17, 2026, 10:32 PM

(1 month ago)

Affected components

Jul 17, 2026, 08:15 PM

09:20 PM

Updates

Resolved

The incident is now resolved.

Fri, Jul 17, 2026, 10:32 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Fri, Jul 17, 2026, 09:18 PM(1 hour earlier)

Investigating

We have identified an issue with our ledger database.
We are proceeding with a failover.
Around 30~40% of API requests may timeout.

All updates will be shared on this channel.

Fri, Jul 17, 2026, 08:54 PM(23 minutes earlier)

Investigating

We are currently investigating an issue affecting our API.

Fri, Jul 17, 2026, 08:24 PM(30 minutes earlier)