Degraded dashboard filtering on chargeback and refund operations

Resolved·Degraded performance

The incident is now resolved.

Fri, Apr 10, 2026, 11:36 AM

(3 weeks ago)

Affected components

Apr 10, 2026, 10:57 AM

11:26 AM

Dashboard

Updates

Resolved

The incident is now resolved.

Fri, Apr 10, 2026, 11:36 AM

Monitoring

The fix has been deployed and we are monitoring the results.

Fri, Apr 10, 2026, 11:26 AM(10 minutes earlier)

Identified

We are currently deploying a fix in production.

Fri, Apr 10, 2026, 11:18 AM

Identified

We have identified an issue on ProcessOut dashboard when applying chargebacks or refunds filters.
We have identified the issue and are working towards a fix.

Payment processing is unaffected.

Fri, Apr 10, 2026, 10:57 AM(21 minutes earlier)