Affected components
No components marked as affected
Updates
Resolved
We can see 100% of successful tokenizations in the affected sandbox region (eu-west). The incident is now resolved.
Wed, Nov 12, 2025, 12:09 PM
Monitoring
We have applied a fix and are observing improvements. We will update again once the sandbox tokenizations have fully recovered.
Wed, Nov 12, 2025, 11:21 AM(48 minutes earlier)
Investigating
We have identified an issue affecting the ability to tokenize cards in sandbox mode, we are working on a fix.
Wed, Nov 12, 2025, 10:07 AM(1 hour earlier)